Technology and People: Drawing the Lines
The first time I recall obsessing over it was the late 1990s. Dot.com businesses were increasing geometrically. The banking industry hurtled toward Y2K. It [...]
Client Connection: Much More Than Customer Service
Connecting with clients is fundamentally different than simply serving clients. Connection requires intention and elevated energy – intangible costs that may seem too expensive [...]
Weaving Webs: Multi-Level Networking for Small Business
Networking has dominated my thoughts this week. I participated in several virtual networking experiences, inspired by the persistence and resourcefulness of small business owners. It takes a special commitment to remain “in [...]
Cowboys and Horseshoes: A Client Connection Story
Some people point horseshoes up to keep the luck in. Others point them down to shower good luck on others. Everyone has a choice to make. Either way, good things are going to happen [...]
Pricing For Profits: My Two Scoops’ Worth
“And you know, I’ll be home, sitting with my friends, we’ll be sitting around and someone will say, ‘Hey, let’s get small.......’ “ - Steve Martin [...]
Piqued Demand
I was happy for them at first, before I saw it with my own two eyes. Christmas eve had gotten away from us. Still [...]
How Convenient!
A few weeks ago, I had a surprise opportunity to attend a Nashville Predators home game at Bridgestone Arena in downtown Nashville. In the [...]